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Q: What should I do if I top up and fail to receive the gems?
A: First, wait for some time and check again. Sometimes the order might get delayed. If you still fail to receive the gems, please send your Order Receipt, your sever and your account name to our customer service via email.
Q: I have no credit card, how can i top up?
A: In your case, we recommend you downloading our 3-rd party payment APK, then you would have more payment choices.
Q: Why i never get my desired items through Lucky Ball?
A: The results of Lucky Ball are random and it's really a matter of luck. Hope you good luck next time!
Q: What's the difference between Skill and Talent?
A: Skill refers to the active skill of a player and it can be upgraded in game; while Talent is the passive skill of a player and cannot be upgraded.
Q: The game is so lagging, what should i do?
A: Game lagging can be caused by many factors: insufficient RAM, incomplete updated data and poor network condition. So in this case, you can try three ways: 1. check if you have enough RAM and device storage; 2. reinstall the game; 3. change to another network.
Q: Is there any way i can get some free gift codes?
A: You have chance to get some free gift code through participating in our Facebook Page events, so please pay attention to our Facebook to get the related news.
Q: How many countries does our game support now?
A: There are the countries that we are supporting now: Indonesia, Malaysia, Philippines, Singapore and Thailand. If you are not in those countries, then you could not see our game in the Google Play Store and App Store. But you still could download the APK version to play our game.